Privacy Policy

Ashley Andrews Ltd is committed to providing the safest and most secure shopping experience possible.

WHAT INFORMATION MAY BE COLLECTED FROM THE CUSTOMER?

  • Contact Name
  • Name of the Company (optional)
  • Billing Address
  • Shipping Address (if different from billing address)
  • Mobile Number (optional)
  • Email address

We hold information that you may provide in email correspondence, and in customer service and product reviews, and when you communicate with us via social media
We may hold data on how you respond to our email marketing campaigns, such as whether our email has been opened, and what links you may have followed in that communication

 

WHAT WE DO WITH THIS INFORMATION?

We shall use the information provided to fulfil your order. We will also use your information to provide you with further information about our products and services, and to provide you with information about updates to our website. We will give you the chance to refuse any marketing email from us when you place your order. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at info@doorhardware.co.uk or logging into your user profile. If you find any inaccuracies we will delete or correct the data promptly. We will retain a record of your personal information in accordance with the legal regulations at all times as evidence of the transactions between us for accounting purposes and to provide you with the best service possible

 

SHARING OF DATA

Some personal data is shared with non-marketing third party companies we use on a day-to-day basis, that is necessary to help process orders and provide customer based services.

  • DPD - Our chosen delivery partner DPD requires your delivery address and contact details to arrange delivery of your goods and to notify you of progress.
  • WorldPay - Our payment merchant centre WorldPay is used to process car details through its own encrypted secure website. We do not have access to card data used. Data is stored against any transaction made through WorldPay, this allows us to check the validity of the transaction and make refunds against transactions. Card details are not stored.
  • PayPal - One of our payment options used to process online payments. Data is stored in PayPal's own website against any transaction made with this service, this allows us to check the validity of the transaction and to make refunds against the transaction. Any data you share is held within PayPal's own encrypted website and is contracted under their own personal terms.
  • Trustpilot - A website-based review company that we use to acquire product and service reviews by customers. This requires your name, email address and online invoice number. No further information is shared with them. They do not have access to your order details.
     

COOKIES

Our website uses "cookies" to track use of the website and allow customers to purchase from our web site. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our web site.

Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from experiencing the full functionality of our web site. This is because cookies are used to keep track of the contents of customers, shopping baskets during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.
 

GDPR COMPLIANCE

Any information that we collect will be dealt with strictly in accordance with the General Data Protection Regulation (EU 2016/679) and is for the purpose of the administration of the sale and/or marketing of goods supplied by TDK Architectural Hardware Ltd.
The lawful bases used for the processing of this data are;

  • 6 (1) (a) Consent – The individual has given clear consent for TDK Architectural Hardware Ltd to process their personal data for a specific purpose.
  • 6 (1) (b) Contract – The processing is necessary for a contract that TDK Architectural Hardware Ltd has with the individual, or because they have asked TDK Architectural Hardware Ltd to take specific steps before entering into a contract.
  • 6 (1) (c) Legal Obligation – The processing is necessary for TDK Architectural Hardware Ltd to comply with the law (not including contractual obligations).

In accordance with the General Data Protection Regulation (EU 2016/679) you have the following rights as an individual;

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.
     

AGREEING TO TERMS

Ashley Andrews Ltd reserves the right to make changes in this policy.
Your use of this site indicates acceptance of this privacy policy.
If you do not agree to Ashley Andrews Ltd Privacy Policy as posted here on this website, please do not use this site or any services offered by this site.
Your privacy is important to us at Ashley Andrews Ltd. We strive to maintain the highest standards of integrity in all our operations. Similarly, we are dedicated to protecting the privacy of our customers, consumers and online visitors.