Use of the term ‘we’ or ‘us’ or ‘our’ in this policy refers exclusively to the separate and distinct legal entity of Ashley Andrews Ltd.
Company Registration No. 04411828
We hold information that you may provide in email correspondence, and in customer service and product reviews, and when you communicate with us via social media.
We retain historical information on the orders you have placed with us, what products you have bought, the prices paid and the address delivered to.
We hold your account login details including your user name, but we do not hold your password details as these are encrypted.
We may hold data on how you respond to our email marketing campaigns, such as whether our email has been opened, and what links you may have followed in that communication.
If you do not wish to provide this information we may not be able to complete our contract of sale with you.
We will never collect sensitive information about you without your explicit consent.
We shall use the information provided to fulfil your order, help and advise on any issues or queries you may have.
We do not use your data for any kind of automated profiling or automated decision making processes.
We do not use your data for any kind of credit scoring, or credit referencing as we do not offer any credit based terms.
We may use the data provided to conduct email marketing or online advertisting with you, but only with your prior consent.
We will retain a record of your personal information in accordance with the legal regulations at all times as evidence of the transactions between us for accounting purposes and to provide you with the best service possible.
You may request details of personal information which we hold about you in accordance with the General Data Protection Regulation (EU 2016/679). There is no charge for this service.
We may ask for proof of identity before providing such information.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible and we will promptly correct any information found to be incorrect.
You have the right to lodge a complaint with a supervisory authority if you wish, but we will always do our best to assist you and meet all our obligations under the General Data Protection Regulations.
You may choose to restrict the collection or use of your personal information at any time.
Some personal data is shared with non-marketing third party companies we use on a day-to-day basis, that is necessary to help process orders and provide customer based services.
You can choose to accept or decline cookies.
You can use the website without accepting cookies, however if you decline essential cookies, this may prevent you from experiencing the full functionality of our web site.
Any information that we collect will be dealt with strictly in accordance with the General Data Protection Regulation (EU 2016/679) and is for the purpose of the administration of the sale and/or marketing of goods supplied by Ashley Andrews Limited.
The lawful bases used for the processing of this data are;
In accordance with the General Data Protection Regulation (EU 2016/679) you have the following rights as an individual;
Ashley Andrews Ltd reserves the right to make changes in this policy.
Your privacy is important to us at Ashley Andrews Ltd. We strive to maintain the highest standards of integrity in all our operations. Similarly, we are dedicated to protecting the privacy of our customers, consumers and online visitors.