Delivery Policy

 

DELIVERY CHARGES

Delivery within UK (excluding Northern Ireland)
FREE standard delivery on orders over £50
£5.50 for orders under £50

Delivery to Northern Ireland
FREE standard delivery on orders over £100
£15.00 for orders under £100

Delivery to Scottish Islands
£20.00 per order

 

URGENT NEXT DAY DELIVERY

The option for urgent next day delivery is available at checkout on the billing page.
A next day delivery before 12 noon is available, the cost of this service is £15.00.

Please note orders MUST be received by 2pm for urgent next day delivery.

Urgent Delivery is currently not available for Northern Ireland and Scottish Islands.

 

ALTERNATIVE DELIVERY ADDRESS

If you choose to have your order delivered to an alternative address to the billing address, fill in the delivery address box with these details when placing your order. We will email the invoice to you and send an un-priced dispatch note with the order. Please make sure that there will be someone present at delivery address to sign for the delivery. All orders require signature on delivery.

We are unable to deliver to Post Office or Other Boxes as our carrier requires signature on delivery. The goods will not be delivered unless they are signed for.

 

INCORRECT ADDRESS

Once the order has been confirmed and prepared for dispatch, it is not possible to amend the delivery address.

If the address is incorrect, the package is usually returned to us by the carrier. Please double check your delivery address carefully when placing an order.

 

DELIVERY STATUS

Once your order has been dispatched, you will receive an email with tracking information.
You will need to use the link provided by DPD to follow the parcel on the day of delivery.

 

FAILED DELIVERY ATTEMPTS

If our carriers are unsuccessful on the first attempt they will leave a card and contact number for you to collect your goods or in some cases re-arrange delivery. If the parcel is not collected or delivered after a period the package will be returned to us.

 

OVERSEAS DELIVERY

We do not dispatch outside the UK. If your order needs to be delivered outside of UK, please email us at info@doorhwardware.co.uk and we will advise accordingly.